Trusted by 1,200+ Home Service & HVAC Businesses Across the Globe.

Privacy Policy

Overview

Welcome to HomesOps (“Company,” “we,” “us,” or “our”). We value the trust you place in us by choosing our white-label platform to digitize and manage your home service business.

This Privacy Policy explains how we collect, use, store, and protect information when service providers, their teams, and administrators use the HomesOps Platform — including our website, mobile applications, dashboard, APIs, and other related digital tools (collectively, the “Platform”).

By using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please discontinue use of the Platform immediately.

1. Purpose and Scope

This Privacy Policy governs the handling of data related to:

  • Companies subscribing to HomesOps (HVAC, plumbing, roofing, or maintenance businesses).
  • Employees, technicians, and administrators authorized by these companies to use the Platform.
  • Any business data imported, uploaded, or shared with HomesOps in the course of providing
    services.

It does not apply to end customers of your business (homeowners or tenants) using your branded app. You, as the service provider, act as the “data controller” for customer data; HomesOps acts as a “data processor” on your behalf.

2. Information We Collect

We collect and process information necessary to deliver the Platform’s features, ensure security, and enhance your operational efficiency.

2.1. Business and Account Information

When you register or subscribe to HomesOps, we collect:

  • Business Details: Company name, business type, license numbers, and registered
    address.
  • Contact Information: Primary contact name, phone number, and business email.
  • Billing Information: Payment method, billing address, GST or tax ID, and transaction details.
  • Login Credentials: Account usernames, passwords, and API keys for platform access.

2.2. Operational and Usage Data

When your team uses the Platform, we may collect:

  • Activity Logs: Login timestamps, feature usage, system configurations, and task history.
  • Technician Performance Metrics: Job completion times, ratings, route data, and work reports.
  • Communications: Support tickets, chat messages, feedback, and call logs between your staff and customers.
  • Device Information: Browser type, device model, operating system, app version, and IP address.

2.3. Customer Data Uploaded by Providers

To enable your business operations, you may upload customer data such as names, service addresses, contact numbers, or service history.

HomesOps processes this data solely on your behalf and only as necessary to provide the contracted services — never for its own marketing or profiling purposes.

3. How We Use the Information

HomesOps uses your data to deliver, secure, and enhance the Platform, including:

  • Account Setup & Administration: Creating and managing your HomesOps business account, users, and permissions.
  • Service Delivery: Providing scheduling, dispatch, CRM, invoicing, and communication features to support your operations.
  • Customization & White-Labeling: Configuring your branded web and mobile apps according to your company identity.
  • Billing & Subscription Management: Processing payments, generating invoices, and managing renewals or upgrades.
  • Product Improvement: Analyzing aggregated usage data to identify bugs, optimize performance, and develop new features.
  • Security & Compliance: Detecting suspicious activity, preventing fraud, and ensuring compliance with applicable laws.
  • Customer Support: Assisting your staff with onboarding, troubleshooting, and product queries.

We never sell, rent, or trade your business data to third parties.

4. Legal Basis for Processing (for EEA/UK Users)

If you are based in the European Economic Area (EEA) or the UK, HomesOps processes your information based on:

  • Contractual necessity: To fulfill our obligations under the service agreement.
  • Legitimate interests: To maintain and improve platform functionality and
    security.
  • Legal compliance: To meet accounting, tax, and regulatory requirements.
  • Consent: For optional activities like marketing communications.

5. Data Ownership and Roles

  • You (the Service Provider): are the Data Controller for all customer data, employee data, and service information uploaded to HomesOps.
  • HomesOps: acts as your Data Processor, meaning we process your data strictly under your instruction and only for the agreed purpose.

HomesOps retains no ownership rights over your customer or operational data.

6. Data Sharing and Disclosure

HomesOps limits access to your data to authorized personnel and trusted third-party processors. Your data may be shared with:

  • Hosting & Infrastructure Providers: Cloud providers for secure data storage and backup.
  • Payment Processors: For billing and transaction management.
  • Email/SMS Gateways: To send automated alerts or service notifications to your customers.
  • Analytics Providers: For aggregated usage insights and feature optimization.
  • Regulatory Authorities: When required by law or in response to valid legal requests.
  • Integration Partners: If you connect third-party tools (e.g., QuickBooks, CRMs, marketing software) to your account.

All third parties are bound by confidentiality agreements and data protection clauses consistent with GDPR and CCPA requirements.

7. Cookies and Tracking

We use cookies and similar technologies for:

  • Maintaining login sessions
  • Monitoring dashboard activity
  • Measuring feature performance
  • Improving user experience

You can manage cookie preferences in your browser. Disabling them may affect certain platform functionalities.

8. Data Security

Protecting your data is a top priority. We employ industry-standard measures including:

  • AES-256 encryption: for data at rest and TLS 1.2+ encryption for data in transit.
  • Access Control Policies: limiting data access to authorized personnel.
  • Two-Factor Authentication (2FA): for administrative logins.
  • Regular Security Audits: and penetration testing.
  • Data Backups: with disaster recovery mechanisms.

While we follow best practices, no electronic system can guarantee absolute security. You are responsible for safeguarding your login credentials and API keys.

9. Data Retention and Deletion

We retain your business data only as long as:

  • You maintain an active subscription
  • Required by law for audit and compliance purposes.

Upon account termination, HomesOps will:

  • Retain essential billing records for statutory purposes.
  • Permanently delete or anonymize all operational data within 60 days, unless otherwise requested in writing.

10. Your Rights

Depending on your jurisdiction, you may have the following rights over your personal or business data:

  • Access: Request a copy of your information.
  • Rectification: Correct inaccurate or incomplete data.
  • Deletion: Request erasure of non-essential records.
  • Restriction: Limit processing in certain cases.
  • Portability: Export data in a machine-readable format.
  • Objection: Opt out of marketing or data profiling activities.

To exercise these rights, please contact our Data Protection Officer at privacy@homesops.com. We will respond within 30 days of verification.

11. International Data Transfers

HomesOps may process data in countries outside your region, including the United States, the United Kingdom, and India. We ensure protection through:

  • Standard Contractual Clauses (SCCs): for EU data transfers.
  • Binding confidentiality agreements: with sub-processors.
  • Compliance audits: to verify security and privacy adherence.

12. Marketing and Communication Preferences

We may occasionally contact your organization about product updates, feature announcements, or promotional offers. You can manage preferences by:

  • Clicking “unsubscribe” in any marketing email.
  • Contacting us directly at unsubscribe@homesops.com.

Transactional or service-related messages (e.g., billing, system alerts) will still be sent as necessary.

13. Third-Party Integrations

If you connect HomesOps with third-party tools or platforms (such as CRMs, ERP systems, or payment gateways), their use of your data is governed by their respective privacy policies.

HomesOps is not responsible for the practices or content of those third parties.

14. Children’s Data

The HomesOps Platform is strictly intended for business use and not designed for individuals under 18 years of age. We do not knowingly collect data from minors.

15. Updates to This Policy

We may update this Privacy Policy from time to time to reflect:

  • Regulatory changes
  • Platform feature updates
  • Business process improvements

Revised versions will carry a new “Last Updated” date. Significant updates will be communicated to account owners by email or dashboard notice.

Continued use of the Platform after such updates constitutes your acceptance of the revised Policy.

16. Contact Us

If you have questions or concerns about this Privacy Policy, data usage, or security measures, you can reach us at:

We are committed to resolving all privacy-related issues in good faith and with transparency.

17. A Note to Our Service Provider Partners

HomesOps is designed to empower your business, not to compete with it. Your data, your customers, and your operational records remain entirely your property. We process your information strictly for service delivery, product improvement, and compliance purposes — never for resale or independent marketing.

Your trust forms the foundation of our partnership, and we continually invest in the technologies, audits, and safeguards necessary to maintain it.